Returns and cancellations
1. We at Ananyakrafts, take great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within India is FREE for all orders above Rs. 2000. For orders below that, we charge a flat Rs.60 shipping fee.
2. Each craft is unique and each craftsmanship takes time for creating a craft, we therefore advise you that the shipping time may vary for each product. Please check the shipping details when you wish to buy the product.
2. Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 1pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
3. The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring any customization will require additional time and the shipping time will be notifed at the time of placing order.
4. For shipments delivered outside Mumbai, the customer’s state may charge an OCTROI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.
5. Customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
Tracking: e-mail containing your package tracking information will be sent after shipment.
Please mail us at firstname.lastname@example.org, for any queries.
Cancellation of Order
1. Goods ordered, if not in stock and can't be replaced with a similar product will be refunded.
2. If the customer wishes to cancel the order, after the order is placed on the website,
After placing an order, customer can only cancel the order within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number. Send us email at email@example.com.
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be cancelled. Ananyakrafts.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Ananyakrafts.com and accept the store's decision regarding the cancellation.
In case of Gift Certificate
Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.
Cancellation of Order by Ananyakrafts.com
Ananyakrafts.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Ananyakrafts.com for re-delivery shall be claimed from the User.
Replacement/ Return Policy by Ananyakrafts.com
No refunds in case of the following:
a. Incorrect or outdated delivery address.
b.After 3 failed attempts to deliver by the courier company
c.Package refused by the recipient
d.In case of minor colour and design variants : there may be slight variation in colour between the image of the product and the product you get in hand. The difference may depend on your monitor display settings also
e. Gift Certificates
f. Items that have been used or opened
g. An item not returned in the condition it was received.
h. Any item received by us in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, in the rare chance that you may find the product
• broken/damaged on arrival
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Our Return Policy:
• Replacement request must be made within 7 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
•in case of custom-made items, neither Ananyakrafts.com nor our enabling partners will be able to accept any returns or replacement of such items.
Refund Policy by Ananyakrafts.com
Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able to ship the products
• For courier products, If the delivery address is out-side the service area, then only 100% refund will be given
Cases of customer demanding refunds:
• Refund will be 90% of Order Cost, in case of customer don't want suitable and available replacement of product • In express-orders only 90% refund will be given, If the delivery address is out-side the service area
Shipping Returned Merchandise:
We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Ananyakrafts.com does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.
Items Damaged in Shipping:
Ananyakrafts.com is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and send as a message/whatsapp on +919820210982 or mail us at firstname.lastname@example.org. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to Ananyakrafts.com, we will forward the applicable amount to you (note: original insurance cost is not refundable).